Shipping Policy

At Going Wild Gifts, we aim to ensure your gifts arrive safely and on time. Below is our detailed shipping policy:

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1. Shipping Destinations

We ship to the UK and selected international locations. International shipping options will be displayed at checkout based on your location.

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2. Processing Time

• Orders are typically processed within 1-2 business days.

• Customised or personalised items may require additional processing time, which will be communicated at the time of purchase.

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3. Shipping Methods & Rates

• Standard Shipping (UK): Delivered in 3-5 business days after dispatch.

• Express Shipping (UK): Faster delivery option available at an additional cost. Delivery times are displayed at checkout.

• International Shipping: Delivery times and costs for international orders vary by destination and will be calculated at checkout.

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4. Tracking Information

Once your order is dispatched, you will receive a shipping confirmation email, including tracking details (where applicable). Please note that not all shipping options include tracking.

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5. Shipping Costs

• Shipping costs are determined based on the size and weight of the order, as well as the shipping destination.

• All shipping costs will be displayed at checkout before completing your order.

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6. International Shipping

For orders outside of the UK:

• Delivery times vary by location.

• Customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in the shipping fees.

• Please check with your local customs office for further information regarding import regulations.

 

7. Delivery Delays

While we strive to meet the estimated delivery times, external factors such as weather, postal delays, or customs clearance can cause delays. If your order has not arrived within the expected time frame, please contact us, and we will assist you in locating your package.

 

8. Undelivered or Lost Packages

If your package is lost or undelivered, please contact us at [contact email/phone], and we will work with the courier to resolve the issue. Please note that we cannot be held responsible for items lost due to incorrect shipping information provided at checkout.

 

9. Damaged in Transit

If your item arrives damaged due to shipping, please contact us within [X] days with photos of the damage, and we will arrange a replacement or refund.

 

Thank you for choosing Going Wild Gifts. We appreciate your trust in us to deliver your special gifts safely and on time!